Thank you for buying our courses. We ensure that our users
have a rewarding experience while they discover, assess, and purchase our
courses, whether it is an instructor-led or self-paced training.
Our refund policy is as follows:
Also, In case a user downloads the E-Book for the course the money back
guarantee will be void. Any refund request beyond 7 days of purchasing the
course will not be accepted and no refund will be provided. As with any online purchase experience, there are terms and
conditions that govern the Refund Policy. When you buy a training course on Royal
eTribe, you agree to our Privacy Policy, Terms of Use and refund policy. Cancellation
& Refunds: Online Training For Self
Placed Learning: Raise refund
request within 7 days of purchase of course. Money back guarantee is void if
the participant has accessed more than 25% content or downloaded the E-Book.
Any refund request beyond 7 days of purchasing the course will not be accepted
and no refund will be provided. For
Instructor Led Training: Raise refund
request within 7 days of purchase of course. Money back guarantee is void if
the participant has accessed more than 25% content of any e-learning course or
has attended Online Classrooms/received recordings for more than 1 day. For Post
Graduate Programs: Raise refund
requests within 7 days of purchase of the postgraduate program. The Money-back
guarantee is void if the participant raises any refund request beyond 7 days of
purchasing the course. Refund requests after the 7 day period will not be
accepted and no refund will be provided. Notwithstanding the above, the booking
fee paid by the participant towards securing his/her seat in a program shall be
non-refundable under all circumstances. Cancellation
& Refunds: For CSM, CSPO, PSM, PSPO programs Simplilearn
Solutions, reserves the right to postpone/cancel an event, or change the
location of an event because of insufficient enrollments, instructor illness or
force majeure events (like floods, earthquakes, political instability, etc) In case
Simplilearn Solutions cancels an event, 100% of course fees will be refunded to
the delegate if the refund raise request is within 10 days of purchase of
course. However travel, logistics or any personal expense incurred by
learners/participants will not be refunded. In case
Simplilearn Solutions cancels/postpones an event, the participants who are
ahead of 10 days of purchase, of course, will be rescheduled to any upcoming
batch without any extra charges. If a
cancellation is done by a delegate 10 business days (or more) prior to the
event, 10% of the total paid fee will be deducted and the remaining amount will
be refunded to the delegate. If a
cancellation is done by a delegate within 10 business days (or less) of the
event, no refunds will be made. No refunds
or credits will be available for participants who fail to attend both days of
the course. Refund
request can be initiated in two ways From my
orders section, by clicking on “Initiate Refund” against specific item of an
order. This will work when item quantity is one. In case item
quantity is more than one, please reach out to our support team through our
Help & Support section on the website. Refunds:
Duplicate payment Refund of
the duplicate payment made by the delegate will be processed via the same
source (original method of payment) in 10 working days post intimation by the
customer.
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